Get The What Works Book!

Episodes

March 24, 2020

EP 270: Building A Brand That Defies Stereotypes With 300 Pounds And …

In This Episode: * Why Martinus Evans started running in the first place* How his idea of a runner changed at the starting line of his first race* Why Toastmasters played a bit part in his decision to play bigger* …

Episode page
March 17, 2020

EP 269: Co-Creating A Brand In Community With Shameless Mom Academy H…

In This Episode: * Shameless Mom Academy founder & host Sara Dean shares how her brand developed over time and in partnership with her community* Why she started the podcast in the first place, as well as why it was …

Episode page
March 14, 2020

SPECIAL: COVID-19 And The Impact On Small Business Owners

Well, things are weird out there. We’re all wondering how the coronavirus pandemic will shape our lives and work in the months (or years) to come. For many small business owners, there’s real uncertainty about how COVID-19 will play out. …

Episode page
March 10, 2020

EP 268: Creating A Focused & Intentional Brand With Alyssa Catalano f…

In This Episode: * What Studebaker Metals stands for as a brand and how that shapes the choices they make about product, marketing, and messaging* Why they’re focused on producing genderless accessories—and how that impacts the conversations they

Episode page
March 3, 2020

EP 267: Leveling Up With Customer Feedback with Mighty Networks Gina …

The Nitty-Gritty: * How Gina Bianchini has been leading a slow & intentional brand evolution at Mighty Networks* Why customer feedback has been the key factor in how the brand (and product) has adapted* How the Mighty Networks team is …

Episode page
Feb. 25, 2020

EP 266: Building An Inclusive Community With Whole30’s Melissa Urban …

The Nitty-Gritty: * The day Melissa Urban realized she needed to do more to make the Whole30 community more inclusive* Why she’s chosen to be public about her learning when it comes to diversity, equity, and inclusion* How Dr. Carrie …

Episode page
Feb. 18, 2020

EP 265: Leading Differently With MicroConf Co-Founder Rob Walling

The Nitty-Gritty: * What values are woven through Rob Walling‘s many ventures* Why he started MicroConf and how it’s a direct reaction to so many communities & events for founders* How Rob sees his role as a leader of a …

Episode page
Feb. 11, 2020

EP 264: Leading A Growing Community With Rebelle Founder Shannon Siri…

The Nitty-Gritty: * The “fetal position” moment that led Shannon Siriano Greenwood to start Rebelle* Why belonging, inclusivity, vulnerability, and authenticity are the top values the community leans into* How the details and design of each event

Episode page
Feb. 4, 2020

EP 263: Turning Your Values Into Action With Diversity, Equity, and I…

The Nitty-Gritty: * The frustrating situation that led Erica Courdae to go on her own and create Silver Immersion, an inclusive hair and beauty company* How Erica has developed her voice and ability to stand up for what she believes …

Episode page
Jan. 28, 2020

EP 262: Honing Your Craft Using Smart Project Management With Kickass…

The Nitty-Gritty: * How Kickass Conferences founder Isaac Watson manages massive projects like organizing a conference* The 5 phases that each event plan goes through and how project management works at each stage* What tools Isaac and his teams u

Episode page
Jan. 23, 2020

EP 261: 5 Project Management Tools These Small Business Owners Can’t …

The Nitty-Gritty: * 5 small business owners share the project management tools they can’t live without* Why each tool is the right fit for the way each business owner works* How they incorporate the tools into their workflows* Plus, what …

Episode page
Jan. 21, 2020

EP 260: Tracking Complex Projects With On-Demand CFO Christina Sjahli

The Nitty-Gritty: * Why clear client communication helps on-demand CFO & cash flow analyst Christina Sjahli manage her complex financial projects* The system she uses to keep track of documents and change history* How she uses deadlines for hersel

Episode page
Jan. 14, 2020

EP 259: Managing The Creative Process With Brooklyn Book Doctor Found…

The Nitty-Gritty: * How Brooklyn Book Doctor founder Joelle Hann manages the process of book writing for her clients* What her book coaching experience taught her about creating and managing a group book proposal writing program* The tools Joelle

Episode page
Jan. 7, 2020

EP 258: Managing Multi-Layer Projects With Kaye Publicity Founder Dan…

The Nitty-Gritty: * How Kaye Publicity founder Dana Kaye plans and manages multi-layer book publicity projects* The tools she uses to track progress, run reports, and organize the information that goes into every project* How her team members take

Episode page
Dec. 24, 2019

EP 257: End-Of-Year Mailbag Episode With Tara McMullin

We’ve had a helluva year here at What Works. We’ve talked to over 100 small business owners, published more than 80 episodes, and tackled 12 different themes this year. What Works is special because we focus on the people who …

Episode page
Dec. 12, 2019

EP 255: Taking Stock & Setting New Intentions With Podcasting Advocat…

The Nitty-Gritty: * Why podcast advocate Elsie Escobar created a personal process for looking back over the year and setting her intentions for the year to come* How setting clear boundaries helps her to stay on top of her commitments …

Episode page
Dec. 10, 2019

EP 254: Transforming Your Business Model With Growth & Impact Strateg…

The Nitty-Gritty: * Why Toi Smith made the shift from virtual assistant to online business manager to growth & impact strategist* How she reassessed the true value behind what she was offering her clients so she could rework her business …

Episode page
Dec. 3, 2019

EP 253: Discovering The Joy of Missing Out With Inkwell Press Founder…

The Nitty-Gritty: * How The Joy Of Missing Out author Tonya Dalton discovered the stories and self-talk that were keeping her from really enjoying life and celebrating her success* Why identifying the litmus tests she put herself through helped he

Episode page
Nov. 26, 2019

EP 252: Making New Clients Feel At Home With SmartStart Founder Linda…

The Nitty-Gritty: * Why SmartStart founder Linda Lopeke has every potential client complete a rigorous application* How she sets expectations clearly from the get-go so that every client has the best chance of getting results* What inspired her ap

Episode page
Nov. 21, 2019

EP 251: Teaching Customers How To Use Your Product One At A Time With…

The Nitty-Gritty: * How Tyme founder Jacynda Smith manages 100-200 individual consultations with new customers each week* Why these personalized consultations help Tyme delight 90% of frustrated customers* How virtual styling sessions create a fee

Episode page
Nov. 19, 2019

EP 250: Creating Wildly Fun Client Experiences With Allie LeFevere

The Nitty-Gritty: * Why Obedient Agency co-founder Allie LeFevere believes so strongly in the power of humor to build a brand and market a product* How the agency incorporates humor into every touchpoint of their client experiences* The brainstorm

Episode page
Nov. 12, 2019

EP 249: Standing Out With Exceptional Customer Experiences With Proje…

The Nitty-Gritty: * How Project Army founder Viktor Nagornyy discovered his opportunity in the website support & hosting market* The reason he decided to do the opposite of industry standards when it comes to key customer policies* How he landed …

Episode page
Nov. 7, 2019

EP 248: What’s Working In Setting Boundaries While Delighting Custome…

The Nitty-Gritty: * What business therapist & mindset coach Nicole Lewis-Keeber does to help her clients identify boundary issues in their businesses* Why clear communication is key to have a great relationship with your business and your customer

Episode page